Riverr
Customer inbox

Email that stays
on the job.

Two-way threads attach to customers, quotes, and orders — so your team stops hunting through personal inboxes.

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JC

Jordan Carter

jordan.carter@example.com

Open ▾
Hi Jordan, thanks for reaching out. I put together a quote for 250 pullover hoodies with a 1-color front print. The estimate is $6,425 total, including setup and standard shipping.

Jul 10, 12:22 PM

Thanks! Could you break out the setup fee and let me know the turnaround time? Also, what would the embroidered option add per piece?

Jul 10, 3:04 PM

Absolutely. The setup fee is $85, and standard production is about 10–12 business days after approval. Embroidery would add about $3.40 per hoodie depending on stitch count.

Jul 10, 3:16 PM

That helps. If we increased the order to 300, would the price per piece come down? And could you send both versions in the quote?

Jul 10, 3:28 PM

Yes — at 300 the unit price drops to about $24.10. I’ll send an updated quote with both print and embroidery options so you can compare side by side.

Jul 10, 3:35 PM

Write a reply — it’ll be emailed to the customer…Yes — at 300 the unit price drops…
Send

Sends as an email from your shop. Replies land right back here.

IncludesTwo-way emailThreaded to jobsCustom inbound domainsShared team inboxQuote & order contextReply from Riverr
How it works

Message in, context attached, reply from Riverr.

1

Mail lands in Riverr

Inbound email routes into a shared inbox your whole team can work.

2

Threads attach to work

Messages link to the right customer, quote, or order automatically.

3

Reply with context

See the job, balance, and history while you write back.

4

Hand off cleanly

The next teammate picks up the same thread — no forward chains.

What you get

A shop inbox — not another personal email pile.

Stay in the thread

  • Two-way inbox with email-backed threads
  • Messages attached to quotes and orders
  • Custom inbound domains for branded replies
  • Shared team access instead of personal inboxes

Context that sticks

  • Open the customer profile without leaving the thread
  • See related jobs, deposits, and status while you reply
  • Works with CRM opportunities for follow-ups
  • History that survives staff changes
FAQ

Questions, answered.

Is this my Gmail?

No — it's a Riverr inbox built for shop work. Threads attach to customers and jobs so nothing lives only in someone's personal email.

Can we use our own domain?

Yes — custom inbound domains are supported for threaded replies.

Does the whole team see the same threads?

Yes — it's a shared inbox so handoffs don't mean forwarding chains.

How does this relate to CRM?

Inbox is the conversation layer. CRM holds profiles, balances, and opportunities — they share the same customers.

Stop hunting through personal inboxes.

Free to start. Cancel anytime.

Get started free →See CRM & opportunities